Putting a software product on the market without a defined hardware platform has its problems. The first problem is that core PC technologies are in a constant state of change. New interfaces for processors, memory, drives, busses, video controllers, peripheral connections and the like are constantly being introduced, improved and altered. Each change has potential consequences as to how software will operate and perform — and not all the consequences are good.
The second problem is that not all hardware is alike. Most people would like to think that one computer is just like another, but that is rarely the case. There are differences in BIOS, chipsets, interfaces and operating system support from vendor to vendor. These differences may affect installation procedures and the operational aspects of the software products. “It runs slow; it hangs up; I can’t get it to load; it blue screens after boot up; it doesn’t see the network” are all common support issues that technical people hear.
Plus, to save money, many end users are tempted to load newly released software on older existing hardware, especially if the hardware appears generic and not uniquely packaged as a solution. This often leads to compatibility problems, especially with operating system revisions, patch levels, and older chipsets that do not support the newer software driver releases. The results are typically technical support calls to the solutions supplier, which drains their resources and frustrates their customer base.
Most importantly, the reputation of the ISV may be damaged if the user experience is not pleasant, straightforward and without painful complications
Working with RAVE begins with discussions between our ISV solutions consultants and your development team. The focus is to gather specifications and configuration requirements while also exploring the potential for collaborative initiatives. RAVE has options available for fully integrated, private label hardware that could be bundled as an appliance with your software installed..RAVE also offers many value-added services which include product research, systems integrations, testing and load, technical support, quality reporting and private label branding (system and packaging). Even more, for clients who have an older software license, RAVE’s engineers can configure an optimized hardware solution that makes sense for the application. Contact RAVE directly to see what systems we have for your software needs.
RAVE also offers many value-added services which include product research, systems integrations, testing and load, technical support, quality reporting and private label branding (system and packaging). Even more, for clients who have an older software license, RAVE’s engineers can configure an optimized hardware solution that makes sense for the application. Contact RAVE directly to see what systems we have for your software needs.
ISV Solutions Benefits and Resources
RAVE offers an impressive range of ISV solutions and services and can provide you with different options, including:
- Supply Chain management
- Logistics management
- Obsolescence management
- Inventory management
- Production and Integration
- Operating system and application software installation
- Product and package branding/private labeling and shipping
Commitment to Excellence
RAVE Computer’s ISV solutions team is committed to consistently providing our customers with quality products and services. It is our commitment that every component in each system we build is rigorously tested prior to shipment/delivery to ensure hardware/software compatibility and reliability. You can count on us to provide:
- Testing of multi-vendor products for operating systems compatibility
- Standardize production processes to ensure repeatable quality while keeping costs lower
- Rapid turnaround by keeping components in stock, while reducing your warehousing costs
- Comprehensive Customer Support System
- Lifetime toll free technical support
High Quality Manufacturing and Testing
RAVE Computer is an ISO 9001:2008 certified company with state-of-the-art ESD-certified facilities to ensure the highest level of quality.