Problems with finished systems are rare. But when they occur you need to get answers fast. Rave quickly and efficiently provides direct support to your technicians as well as your customers.
New Systems
New systems manufactured by Rave Computer Association, Inc. include a three-year parts and labor warranty unless otherwise noted. Equipment supplied by a Rave's manufacturing partners and sold by Rave will follow the manufacturer's warranty terms. All warranties start from the day of original equipment shipment.
RMA Process
Rave has an outstanding RMA process. This includes hands on tracking from the time of the first call all the way through notification of the repair completion plus shipping information. Rave will also supply your company with quality reporting that includes repair documentation outlining corrective actions.
Warranty systems that are returned for repair will be fully diagnosed to find the problem, repaired, tested for a minimum of 24 hours or to your specifications.
The customer is responsible for all incoming freight costs associated with shipping products to Rave Computer, in Sterling Heights Michigan, for repair and/or replacement. Upon completion of repairs, Rave is responsible for all return costs associated with shipping products back to customers (FedEx 3 day or ground only). Any overnight and/or air freight service will be paid by the customer (providing shipping destinations lie within the Continental United States). Rave will not directly cover costs associated with shipments to destinations outside of the Continental United States.
Return Policy
In such a case where the customer wants to return product that is not defective a 30 day policy will be in effect. After 30 days has passed the product is considered non-returnable. The 30 days begins on the date that product was shipped from Rave.
Cancellation
The buyer has seven (7) business days from the date of the purchase order to cancel and/or terminate an order with Rave. Cancellation and/or termination notice must be submitted in writing to Rave within seven (7) business days from the date of the purchase order to the contracts department.
If written notification has not been received within seven (7) days from the date of the purchase order, Rave will consider the order to be "binding" and will proceed forward. Cancellation after seven (7) business days from the date of the purchase order will be subject to cancellation fees based upon the production stage status at the time of cancellation and/or termination.
Out of warranty Systems and components
Out of warranty Systems and components will be evaluated for the best possible solution. Your company will receive a quote for your review and approval to proceed. Upon receipt of a Purchase Order the equipment will be repaired or replaced and fully tested. The repaired component and/or system will have a 90 day warranty.
Extended Warranty
At your option you can purchase an additional one year warranty. The cost of the additional warranty is 10% of the original purchase cost.
Disclaimer
In the event that systems and or parts are returned to Rave damaged due to improper installation, packaging, or suspected abuse; Rave reserves the right to charge for the repair and or replacement at current market costs.
Rave Computer Association, Inc.
7171 Sterling Ponds Court
Sterling Heights, MI 48312
- Toll Free: 1-800-966-7283
- Local: 1-586-939-8230
- Fax: 1-586-939-7431
- e-mail: support@rave.com
- e-mail: sales@rave.com
- Monday through Friday, 8:30a.m. - 5:30p.m. EDT
- 7x24 support and maintenance available